Features · Support · 04
Keep customers after you win them.
Winning the deal is half the job — keeping the customer happy afterwards is what turns them into a repeat order and a referral. EZCRM’s Support layer brings email, chat and WhatsApp support into one queue, so nothing falls through after the sale closes.
One inbox, every channel
Email, chat and WhatsApp support in a single queue with SLAs — because a customer who bought through WhatsApp shouldn’t have to switch to email to get help.
- Unified inbox for email, chat and WhatsApp support
- SLA-based priority queues
- Internal notes & @mentions
- Customer satisfaction (CSAT) surveys
- Knowledge base for self-serve answers
- Ticket-to-deal linking for upsell context
Frequently asked questions
Can customers get support over WhatsApp?
Yes, WhatsApp is a native channel in EZCRM’s unified support inbox alongside email and chat, so agents handle every ticket from a single queue regardless of which channel the customer used.
Does support link back to the original sale?
Yes, tickets link directly to the originating deal and contact record, so a support agent can see exactly what a customer purchased and identify upsell or renewal opportunities in context.
Can I track response and resolution times?
Yes, EZCRM applies SLA-based priority queues that track response and resolution times against your defined targets, with escalation when a ticket runs over.
See one queue replace five inboxes.
30-minute demo of the support workflow.